UTAMULIZA HORTENCE
VOLUNTEER
RWANDA

She is a proud Rwandan by nationality and a passionate hospitality student at Akilah Institute because she is very interested in serving customers and maintaining their loyalty
Her passion and interest lie in serving customers, communicating with them, ensuring their ultimate satisfaction and making them feel valued
She believes in hardworking, compassionate, humility, and persistence
she is strong in communicating effectively, emotionally intelligent and she is technically skilled in data analysis and problem-solving
She worked at Hotell in charge of customer complaints
By her problem-solving skills and listening skills, she confidently handled them well